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Technical support

Training and support: Technical support

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Our friendly, UK-based teams are ready to help all subscribers with their installation and technical questions, no matter how big or small. Online, freephone 0800 6 527 527  or email support are available all year round between 8.30am - 5.30pm [weekdays]. 

The support team use a remote access tool that saves teachers time by allowing us to take control of a desktop and show, in real time, how to resolve an issue.  

For the optimal Clipbank experience, we recommend running the latest versions of Flash Player and Windows Media Player for Windows, and Flash Player and QuickTime for Mac OSX. To check the versions of software/plug-ins you are running, go to our Technical help page. 

You can also see minimum technical requirements for in school and online use of Clipbank.